Why SCS International Solutions?

SCS International Solutions is a company who holds its integrity and professionalism at the most high. We are deeply committed to every account and campaign that we work with. We analyze every company before we start working with them to see if we are the best fit for them. Once we are working with you and your company, everyone in SCS from management to agents is 100% committed to the success of your campaign.

Can I hear how the agents sound?

One of our policies here at SCS is to make you happy as one of our clients. We want you to listen to the agents that we will be managing for your hire so as you can feel confident that the services rendered are at the quality of your liking. We try to keep every account very personalized so our agents will learn from our companies' culture just as much as they will learn from yours. You will have full access to reports generated that breaks down staff production making executive decisions on your staff easier to micro manage from afar.

What is the sound quality with every telephone call?

We work with the fastest Internet speed and best quality products as far as computers, headsets and VOIP (Voice Over Internet Protocol) products. We are also committed to continually upgrade our equipment to ensure the best possible of services to potential clients.

What's your turn over rates as far as agents?

We run SCS as we would an American enterprise so all of our agents are offered a competitive salary structure which includes performance bonuses and commissions. Furthermore, and most importantly loyalty and honesty are required personal attributes of all our agents so they can stay and grow with us.

What kind of services do you provide?

We provide both outbound and inbound campaigns all over the world. We specialize in customer service as well as telesales so we can adapt to any type of service that you would like us to do.

Will I be able to see when my agents are online?

We have a system that allows anybody to see and hear their agents when they are online so you can keep track of the hours that they work and the quality of the service.

What are your costs?

There are a lot of variables that determine cost. Like the number of seats you will you be running, the hours they will be running, the specific requirements of the agents. But if I were to "ball park" it, you're looking at around $10 - $15 per hour. Remember, this is not just labor cost, this is an ALL INCLUSIVE cost. When you factor in all the overhead costs of a domestic office in the US, Canada, Australia or UK you could be talking anywhere from $20 - $50 an hour.

What kind of cost savings can I realize by outsourcing?

We discussed this at top, but for example, a 25 seat customer service operation moving from the US to the Colombia could reasonably expect to save $600,000 or more. That's a pretty hefty incentive for outsourcing.

Do you have references?

Yes, we do have references of accounts and campaigns that we have worked with before. Just email us with your questions so we can send them to you.